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What Do Consultants Do?
& Security in the
Safety & Security
Analyzing Customer "Service"
Job Descriptions: Dead Wood
or Living Tools?
The Learning Organization
Demystifying Training Design
Designing effective training
objectives, a guideline to
New Employee Orientation
Drives and Motivations
Beyond Training: Training
How can I motivate my Employees?
Cross Training as a Motivational and
New Managers and
Supervisors Expected to
Create a Motivated Team
Communications in the
Workplace, Moshe Barnea
Things from the Customer's Perspective
Networking on the Net
Ethics,Courtesy & Professionalism
As A Marketing Tool
Marketing Your Business
on the Web
Energize Your Team
Achieving Goals Through
Training and Development
Famous speech of the late
Mr. James Lavenson, a lesson
in creative management,
employee motivation and sales!
"If" by Rudyard Kipling,
wise words of advice
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Chic Hospitality Consulting Services
offering solutions to people management,
customer service, employee motivation and training
to Easytraining.com We are practical, down-to-earth
consultants who go straight to the
heart of the problem and solve it. This describes, in a few
words, what you can expect from us.
Whether you have a problem to solve, or want to revise policies and
procedures, create new material and tools, a better work environment,
or specific training program, contact us so that
we may begin working together to achieve your goal.
We hope you will find practical value in the articles on this site,
which contain useful guidelines on several aspects of people
management, training, and customer service.
For more targeted training, or one-on-one coaching contact us.
specialize in hospitality operations, human resources, training design
and delivery, employee motivation, and customer service. Our "hands on"
consulting is based on successful experience.
Managers and business owners are in constant search for solutions to
dealing with the human element (customers and employees), especially in
today's insecure environment, with a shifting economy, creative
solutions are required. This is what you get from us.
We know how to "read the pulse" and go straight to the heart of issues.
No dillydallying or beating around the bush. We spell it
straight out, presenting the right solutions. We do it the
right way or not at all and take pride in our integrity.
Working together with you, we will clarify corporate values and help
you achieve objectives. While working on a project,
we share experience and know-how with your people, guiding them towards
self-sufficiency. Our work style usually creates excitement
and a team spirit, leading to a high degree of employee motivation.
Because of our "integrative" approach your people learn how to think in
terms of the organization rather than only in terms of their limited
scope of work.
Your business becomes "our" business, and your success, our success!
Our mission is to help
you achieve, and even exceed, business goals and marketing objectives
through strategic planning, effective people management, training and
development. We help bridge the gaps between:
- Employer and employee
- Employee and employee
- The company and its customers
- What is and what should
Our background and specialization is in the field of hospitality. The
web has broadened our vision and market covering different types of
industries and organizations. The principles of human
resources management, training and development, and customer service
apply across the board. We simplify the many complex problems
faced by managers. This is why we chose Easytraining
as our identity. A word or two about the
The hospitality industry is a service industry. It consists
of a wide variety of businesses and organizations, including health
care, shopping malls, retail operations, ships and cruise lines, other
type of transportation services, food and beverage services including
restaurant operations, convention centers, golf clubs and sports
facilities, entertainment complexes, and accommodation including hotels
and resorts. Our own background in the hotel industry
includes several award-winning years with Hilton International Hotels,
involving three hotel openings, covering most divisions and departments.
If you are a manager or individual who needs fast solutions related to
people management, training, employee motivation, customer service, and
career guidance, go to our Quick
Assistance page where you can request a
quick phone consultation service.
objective assessment of your organizational and training needs
reformulate your corporate vision and mission statement for improved
internal communication, as guideline to supervisors and employees.
These also direct marketing efforts.
how to win employee loyalty, motivation and input through effective
human resources and training strategies.
attain performance excellence through organizational development,
improved internal communication, and customer service training.
business with custom-designed policies, human resources strategies, job
descriptions, training and evaluation tools.
Coach and guide Supervisors
in problem-solving, effective people management, employee motivation
and overall supervisory performance.
upgrade existing management strategies and tools (see employee
handbooks and job descriptions below)
create a dynamic learning environment.
facilitate customized training programs, seminars, workshops and
employee communication sessions.
train Trainers in a group setting or through one-on-one coaching
Provide effective Customer
Service Training. In a "Customer Service Workshop" setting,
lead participants to focus on Customer needs and expectations, adopt an
integrative approach and help achieve marketing and business
online workshops, seminars, consulting, and coaching.
dynamic employee handbooks (to be used by them as a key reference tool,
and by supervisors as a training guideline); develop or revise existing
training and operational manuals; and re-write your job
descriptions in a manner which will realistically indicate to employees
what and how they are expected to perform, and on the basis of which
their performance will be evaluated.
professional assistance in any area which can serve your company,
including event organization, executive search, locating needed outer
resources, internet research and marketing.
partnership with other consultants whose values, quality, and mode of
operation are in harmony with ours.
will be happy to help you overcome challenges, solve problems
creatively, and win over loyal customers and a motivated workforce.
We like to share our expertise with clients and always steer
people towards creative and progressive thinking.
A few questions for you to ask yourself:
(a) How effective are your Job Descriptions -
does anyone use them?
(b) How effective is your Employee Handbook - anyone refer to it?
(c) How do you measure employee performance?
(d) Do you realize that Job Descriptions affect employee motivation and
detail affects employee motivation and team performance.
Inadequate training and lack of knowledge-sharing lead to
conflict. Problems do not wait. They have a snowball effect
and cause greater damage if not nipped in the bud. We are here to help
you act now, stop
negative trends, correct shortcomings, and help you become a choice
If you wish to take your company forward please feel free to contact
providing full details. Kindly note that our fees are project-based.
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We wish to thank human resources, business, government and university
sites for recommending our articles and web site. Among these
The HR Web Guide page of the University of
Vermont Lists us as follows:
" Chic Hospitality Consulting
" The CHIC Hospitality Group web site provides an outline for
a successful new employee orientation process. It is an article written
by a human resources consultant. The article provides a human resource
manager with hints as to how to treat a new employee during this
period. It also provides helpful hints surrounding the entire human
resource/personnel department. "
Academic Development Consultant of Rhodes University in South Africa writes:
colleagues to whom I mailed the URL to your article Demystifying
Training Design: Writing Effective Training Objectives" have both
expressed appreciation for the clarity of your 'unpacking' of the
outcomes writing process - a delightful contrast to the bureaucratic
wordiness with which we have had to contend in most of our officially
supplied guidelines! I showed your material to my wife - a professor of
ICT in Education, but formerly an IT trainer from the commercial world
- and she too was impressed by the neat way in which you put the
Many thanks and best wishes for your work in the future
Kevin Williams, Academic Development Consultant,
Rhodes University, http://www.ru.ac.za
you need to set up an effective Customer Service Training environment
in your organization, please contact Claire through our contact form at
for Testimonials from Clients and Associates
To know more about
Claire Belilos access her Profile
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