chicsig.gif (837 bytes)

What do consultants do?


Home

Emergency Management,
Safety & Security

How-to's on people
management, training
and customer service,
scroll further down for
links to articles. Read
excerpts and highlights
from the
Easytraining
Insights Digital Newsletter
and Easytraining News

List yourself here to
be advised about our
Employee Motivation
practical guide
book

Read terms and conditions
Content for reading only.  NOT to
be "copied & pasted", republished,
uploaded,broadcast, shared with
file sharing, or used commercially
by others, e.g. to conduct or sell
training without a licensing
agreement.

Safety & Security in
the Workplace

Easytraining Insights
Digital Newsletter

Subscribe to Free
Easytraining News

Job Descriptions: Dead Wood
or Living Tools?

Please read the FAQ's

Career Counseling and Quick Advice - read FAQ page

Personal Profile

Services

Quick Assistance

Resume Upgrade

How-to Articles:

What Do Consultants Do?

Defining Service
Customer Service analysis

The Learning Organization

Demystifying Training Design

New Employee Orientation

Seeing Things from the Customer's Perspective

Understanding Employee
Drives and Motivations

Beyond Training: Training and Development

Energize Your Team

Achieving Goals Through
Training and Development

Cross-Training as a Motivator

How can I motivate my Employees?

Managers & Supervisors
Expected to Create a
Motivated Team
 

Think Strawberries
A lesson in creative management,
employee training and sales!

"If" by Rudyard Kipling,
wise words of advice

Networking on the Net
Ethics,Courtesy & Professionalism

Your Electronic Signature
As A Marketing Tool

Marketing Your Business
on the Web

Are you sure people are really who they say they are? Check with this most popular software

Domain Names for Sale for: Trainers, Consultants,
Hospitality Professionals

Books on Management, Consulting, Business,
and other Subjects

rose.jpg

 

  Small Business Canada Magazine

 

CHIC Hospitality Banner

 

Excerpts from Easytraining
Insights Digital
Newsletter....continued

Page 7 

All content copyright of Claire Belilos

You can now subscribe to Easytraining News instead at
http://www.easytraining.com/easynews.htm

===============================================

ISSN 1496-3361
Vol.1, Issue #19 - February 20, 2002
Identifying Training Needs

******************************************


"   People seem to be constantly searching for a new theory and magic wand which will help them save time, effort and expenses in their various organizational responsibilities.  My best advice to them is to stop "searching" for new theories and begin acting.   Draw on your own knowledge, training, experience, observation and commonsense, to begin planning, testing, and implementing. If you do not have the required background and expertise then hire a Consultant to coach you and to help organize training and development.

Proven theories are excellent when clear, relate to the situation at hand, and are easily applicable.  However, we must be able to discern, filter, and adapt.  The secret lies in knowing "how" to apply theories to the company in question, the situation and people involved.   First of all, the particular theory must "relate" to the situation at hand.   To use someone else's theory effectively, we must learn how to rise above our own subjectivity, study, weigh, filter, add, adapt, and then plan a strategy on how best to implement.  

The success or failure of such an effort very much depends on our own intelligence, powers of deduction, and sensitivity.   People interpret and weigh theories differently.  They apply them  differently.  Even if understood and applied in the same manner by two separate people, the effects differ depending on company circumstances, environment, managers, employees, locality, type of product, type and level of service, customer profile and customer expectations.

If we "must" have a ready-made theory to be able to design some management strategy,  then we must, in all faith, form a management committee to discuss and examine this theory from all angles, critique it, change and adapt it to the company's needs and realities.........

Recently I received a question, composed of two different questions: how to discover training needs and how to minimize training costs while maximizing effectiveness.........Analyzing training needs is one thing.  Cutting down on training costs while maximizing training effectiveness is another.

There is no quick "magic formula".   Detailed work is needed.  Once organized, the company and its human resources and training people will save time, effort, and money.   They will also greatly enhance employee and organizational performance, leading to happy customers and  repeat business.   Here is the course to follow:

a)      Review the various job functions (positions and responsibilities of employees)

b)      Decide on, or re-word, the "objective" (purpose) of each job function.

c)      Review and refine tasks lists and job descriptions.  

d)      Define the performance objective of each "task" or "group of tasks".

e)      Performance objectives must be "measurable" (by observation or testing).

(- snip - )


(complete text in newsletter)
 


previous issues
                                                      more ...............

=====================================================

 line

Join our
Customer Service Viewpoints Forum link
Forum
hailed site of the Lowe Organization's EdgeOnline.com


line

Important Notice: All material on this site is copyrighted.  You can always write to us if you wish to quote parts of it or feature some article on your site. Free re-publishing permission is not given for income generating purposes of third parties, such as republishing on sites offering articles only to paying members or for the purpose of training activities by third parties.  Articles on this site cannot be sold, transmitted or distributed in any form without our written permission.  Please write to us if you come across copyright infringement.  Thank you.

Read our Terms and Conditions

CHIC Hospitality Consulting Services
#2007-1011 Beach Avenue
Vancouver, B.C. V6E 1T8
Tel:(604)685-8449/687-8442 Pacific Time Zone
 Contact us through
http://www.easytraining.com/contact.htm

Subscribe to our free monthly Easytraining News at
http://www.easytraining.com/easynews.htm

List yourself for our forthcoming employee motivation book at
http://www.easytraining.com/motivationbooklist.htm

List yourself to be advised of the forthcoming management discussion forums
http://www.easytraining.com/csforumlisting.htm

Read excerpts from our Easytraining Insights Digital Newsletter at
http://www.easytraining.com/insights.htm 

Peace of Mind with Legal Coverage
Individual, Family and Employee Benefits Plans
  

Copyright 2000 CHIC Hospitality Consulting Services