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===============================================
ISSN 1496-3361
Vol.1, Issue #20 - March 14, 2002
Employee Perks & Activities
motivate
******************************************
"
Whether you are a Human Resources Director, Training Manager,
or Supervisor of some department, you will find that you can add
to your employee motivation with some simple "perks" they
can enjoy. It need not cost the company a great deal, or may
even not cost at all. It is merely a matter of effort and
organization. In most instances, it is worthwhile asking employees
to act as Committee Members to help organize perks and activities.
They will enjoy doing so. The whole focus should be
on offering opportunities for enjoyable experiences.
I
do not speak here of the specific "employee benefits"
most companies offer, such as medical and life insurance, but of
additional perks. For example, if you do not offer life or
medical insurance the human resources department can shop around
and find different providers who would be willing to extend a discounted
rate for employees in your organization.
........Perks
and activities must be discussed with upper management since the
company may not wish to associate itself with some dubious organizations.
Management may also insist on knowing whether the organizations
offering the perks and discounts expect anything in return. The
approach to outer organizations should be that you are just helping
organize discounts to employees while the company offering the discount
will benefit from new sources of business. No strings attached.
............With regard to tours, hikes, sports events and
contests, always check and seek counsel regarding the legal and
medical implications.
..............It would be a good
idea to write some policies and procedures connected with company-sponsored
events, insisting on ethical conduct. As long as the tone
is not too harsh, you get the point through without taking the fun
out of it.........
(- snip - )
(complete text in newsletter)
******************************************
ISSN 1496-3361
Vol.1,
Issue #21 - April 19, 2002
What is Quality?
******************************************
" In our
Customer Service Viewpoints Forum at, someone asks: Who determines
what quality is? Is there a standard? Is it up to individual
customers? How does a business cater to different expectations?
......Different perspectives offered by participants, such
as:
* Establish a standard
* Benchmark
* Quality is in the eyes of the beholder
* Some customers have high standards, some lower
* Expectations are formed by background, environment,
personal preferences and objectives
* People's
standards change, subject to personal circumstances and market conditions
* To win the customer's perception of quality,
one must customize
* The Customer is the ultimate
judge
* Customers' perceptions are affected
by their personal likes and dislikes
* Define
quality, categorizing according to Needs, Expectations and Wants
* Define your market
* Target
your market's needs and expectations
* Needs
and expectations vary, but the basics are similar: expediency of
delivery, mode of delivery, safety, presentation, guarantees,
warranties, atmosphere, etc.)
* Make sure all
departments and employees are properly "educated" and
trained to produce and deliver as expected
.....................(
- snip)
Copyright © 2002 Claire Belilos
** This publication is registered with the National Library
of Canada,
Ottawa, ON - ISSN 1496-3361
Written
and published by:
Claire Belilos
CHIC Hospitality
Consulting Services
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