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Excerpts from Easytraining
Insights Digital

Page 8 

All content copyright of Claire Belilos

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ISSN 1496-3361
Vol.1, Issue #20 - March 14, 2002
Employee Perks & Activities motivate


"   Whether you are a Human Resources Director, Training Manager, or Supervisor of some department, you will find that you can add to your employee motivation with some simple "perks" they can enjoy.  It need not cost the company a great deal, or may even not cost at all.  It is merely a matter of effort and organization.  In most instances, it is worthwhile asking employees to act as Committee Members to help organize perks and activities.  They will enjoy doing so.  The whole focus should be on offering opportunities for enjoyable experiences.

I do not speak here of the specific "employee benefits" most companies offer, such as medical and life insurance, but of additional perks.  For example, if you do not offer life or medical insurance the human resources department can shop around and find different providers who would be willing to extend a discounted rate for employees in your organization.  

........Perks and activities must be discussed with upper management since the company may not wish to associate itself with some dubious organizations.  Management may also insist on knowing whether the organizations offering the perks and discounts expect anything in return.  The approach to outer organizations should be that you are just helping organize discounts to employees while the company offering the discount will benefit from new sources of business.  No strings attached.

............With regard to tours, hikes, sports events and contests, always check and seek counsel regarding the legal and medical implications.

..............It would be a good idea to write some policies and procedures connected with company-sponsored events, insisting on ethical conduct.  As long as the tone is not too harsh, you get the point through without taking the fun out of it.........

(- snip - )

(complete text in newsletter)

ISSN 1496-3361
Vol.1, Issue #21 - April 19, 2002
What is Quality?


"  In our Customer Service Viewpoints Forum at, someone asks:  Who determines what quality is?   Is there a standard?  Is it up to individual customers?  How does a business cater to different expectations?

......Different perspectives offered by participants, such as:

*   Establish a standard

*   Benchmark

*   Quality is in the eyes of the beholder

*   Some customers have high standards, some lower

*   Expectations are formed by background, environment, personal preferences and objectives

*   People's standards change, subject to personal circumstances and market conditions

*   To win the customer's perception of quality, one must customize

*   The Customer is the ultimate judge

*   Customers' perceptions are affected by their personal likes and dislikes

*   Define quality, categorizing according to Needs, Expectations and Wants

*   Define your market

*   Target your market's needs and expectations

*   Needs and expectations vary, but the basics are similar: expediency of delivery, mode of delivery, safety, presentation, guarantees, warranties, atmosphere, etc.)

*   Make sure all departments and employees are properly "educated" and trained to produce and deliver as expected  

.....................( - snip)

 Copyright © 2002 Claire Belilos

**  This publication is registered with the National Library of Canada,
Ottawa, ON - ISSN 1496-3361

Written and published by:

Claire Belilos  
CHIC Hospitality Consulting Services
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