Upon searching for you on the
internet, it is with sadness we see that you departed for greener pastures on
September 19, 1998. I was so close to speaking with you. You inspired
many and your words still span the globe.
Tony Eldred of Eldred Training
in Australia wrote to me that after having posted your speech on his web site
he received a surprise letter from you, thanking him for featuring your speech.
He found it amazing that you were web connected, found him out and, instead
of us thanking you, you thanking him.
I wanted to speak with you and
learn from you. I came across the following obituary. Since a British
Hospitality Management Lecturer, Kevin Fields, sent me your speech, which I
posted on my web site then advertised among the newsgroups and forums I belong
to or run, many managers have printed it out and distributed it throughout their
company. One said it is chockfull of lessons in customer service, management,
people development, and sales; moreover, it is full of humour. Some
newsletter quickly mentioned it and made a link to it.
From the first words of your
speech you captivate people. They stop what they are doing and read it
in its entirety. It is so pleasant, so full of wisdom, so full of truth
about what goes on in organizations. You drive many points home with your
humorous anecdotes - more than any management training program I ever encountered.
I hope you do not mind I left the English spelling since it was sent to
me by Kevin Fields, who uses it to teach students aspiring to become Hotel Managers
how to think creatively - how to think intelligently, how to see the comprehensive
picture, how to solve problems, how to value their human resources asset, how
to lead, how to improve internal communications, how to establish a personal
rapport with customers and guests, how to offer them pleasure and delight while
increasing sales and developing the business.
Learning of your loss is a bitter
disappointment - I was looking forward to knowing you personally and so did
many others. I wanted to know how you spent your time since your retirement.
A man like you surely never retired. From Tony Eldred I learned
that you explored the world of the web. It would have been so good if
we could only have listened to your opinion about the web, about today's technology,
today's economy, today's market, today's way of management, today's re-structuring
and downsizing, today's loss of jobs, today's way of doing things. I hope
you have left behind some written musings of yours about how the world has changed.
You and your Think strawberries
program will live perpetually. I shall always carry your speech and will
always promote it. Goodbye, Mr. Lavenson, rest in peace
Your obituary, at http://www.centralmaine.com/092298/obitskj.html
gives us some details but we want to know more. We shall try to locate
relatives who could maybe give us some more insight on the man, James Lavenson.
Thank you for being you!
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